Refund and Returns Policy

Last updated: 09/30/2025

1. Overview

At ControlShoppingCart.com, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer refunds and returns under the conditions outlined below. This policy applies to purchases made directly through our website.

2. Returns

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, in original packaging, and in the same condition in which you received them.

  • Certain items (such as digital products, downloadable software, or personalized goods) are non-returnable.

To initiate a return, please contact us at [Insert your email] with your order number and reason for return.

3. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original payment method (via PayPal) within 5–10 business days, depending on your bank or card issuer.

  • Shipping costs are non-refundable. If your order included free shipping, the actual shipping cost may be deducted from your refund.

4. Exchanges

  • We only replace items if they are defective or damaged.

  • If you need an exchange for the same product, please contact us before returning the item.

5. Shipping for Returns

  • Customers are responsible for paying shipping costs for returning items, unless the product was defective, damaged, or sent in error.

  • We recommend using USPS with tracking to return your items, as we cannot guarantee receipt of packages without tracking.

  • Return shipping costs are non-refundable unless otherwise approved.

6. Order Cancellations

  • Orders may be cancelled within 24 hours of purchase if they have not yet been processed or shipped.

  • Once an order has been shipped, it cannot be cancelled and must follow the return process.

7. Non-Refundable Items

The following items are not eligible for return or refund:

  • Downloadable/digital products.

  • Gift cards.

  • Personalized, custom, or final-sale items.

8. Late or Missing Refunds

If you haven’t received your refund within the timeframe stated:

  1. First check your bank or PayPal account again.

  2. Contact your credit card company or bank, as processing delays may occur.

  3. If you still have not received your refund, please contact us at [Insert email].

9. Contact Us

For questions about returns or refunds, please reach us at:

ControlShoppingCart.com
Email: Sales@controlshoppingcart.com
Address:8110 135th Street, Jamaica NY 11435

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